WHAT IS YOUR ORDER PROCESS?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team on email@example.com if further assistance is required at any point.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. We ship orders 24 to 48 hours after your purchase is completed. We will also automatically notify you via email of any important tracking information. Visit our Track your Order page.
MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at firstname.lastname@example.org and we will provide you with an update.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
Free shipping within the USA can take about 15-25 business days to arrive. Free shipping internationally can take around 15-35 business days to arrive. Please be patient with international orders as they will inevitably take longer to get to you, allow 15-25 days before you inform our customer service team of a missing order.
DO I HAVE TO PAY COSTUME AND/OR IMPORT TAXES?
Saint Footwear can not be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Saint Footwear is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept payments by Card.
IS IT SAFE TO SHOP ON YOUR SITE?
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access thesaintluxe.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.